Shipping policy

Shipping Policy

Welcome to Arclane. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Processing times may be extended during peak seasons or promotional periods.

Shipping Time

Estimated delivery times:

  • United States: 3–10 business days
  • Canada: 5–15 business days
  • International: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address
  • Package weight and size
  • Selected shipping method

Occasionally, Arclane may offer free shipping promotions on selected orders.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes

These charges are the responsibility of the customer.

Arclane is not responsible for delays caused by customs clearance processes.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • Delivery delays may occur
  • Additional fees may apply
  • Packages may be returned

Arclane is not responsible for lost shipments due to incorrect address information.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged, please contact us within 7 days of delivery.

We will assist in investigating the issue with the carrier.

Delivery Delays

Delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Carrier delays
  • Customs processing
  • High shipping volume
  • Other unforeseen events

Arclane is not liable for such delays.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

Arclane
Email: huyentruong471113@gmail.com
Address: 785 El Camino Real, Sunnyvale, CA 94087, United States

Effective Date: June 18, 2026.